New Zealand Diploma in Information Technology Technical Support (Level 5)

Get the skills to work on a help desk, in computer servicing and technical support. Learn how to deliver great customer service. Understand PC essentials by taking a computer completely apart and putting it back together. Work on hard drive recovery, basic software development, game design and databases.

What you will learn

  • Learn how to manage and operate a help desk
  • Select, install and configure hardware
  • Understand key networking components
  • Recover data from hard drives and provide storage solutions
  • Troubleshoot and resolve common systems issues
  • Enhance web interface design
  • Develop simple software applications
  • Gain customer service and communication skills
  • Create your own digital game

 

Career options

  • Help Desk Analyst
  • PC Repair Technician
  • Network Administrator
  • Computer Support Technician

 

Entry criteria

Under 20
  • NCEA Level 2 or 3, including Level 1 Literacy and Numeracy
  • Or Certificate in Computing (Level 4) 
  • Or New Zealand Certificate in Information Technology Essentials (Level 4)
  • Or equivalent knowledge, skills and experiences
20+

If you’re 20 years or over, you may qualify for special admission on this programme. Contact us if you don’t meet the entry criteria as provided on the Under 20 information.

International students
  • NCEA Level 2 or 3, including Level 1 Literacy and Numeracy
  • Or Certificate in Computing (Level 4) 
  • Or New Zealand Certificate in Information Technology Essentials (Level 4)
  • Or equivalent knowledge, skills and experience

Minimum IELTS (Academic) score of 5.5 with no band score lower than 5.5.

 

Further study options

You can credit transfer towards the Bachelor of IT.

 

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