New Zealand Diploma in Information Technology Technical Support (Level 5)

Get the skills to work on a help desk, in computer servicing and technical support. Learn how to deliver great customer service. Understand how to service, rebuild and repair computers. Work on basic software development, game design, server administration and databases.

What you will learn

  • Learn how to manage and operate a help desk
  • Select, install and configure hardware
  • Understand key networking components
  • Recover data from hard drives and provide storage solutions
  • Troubleshoot and resolve common systems issues
  • Enhance web interface design
  • Develop simple software applications
  • Gain customer service and communication skills
  • Create your own digital game

 

Career options

  • Help Desk Analyst
  • PC Repair Technician
  • Network Administrator
  • Computer Support Technician

 

Entry criteria

Under 20
  • NCEA Level 2 or 3, including Level 1 Literacy and Numeracy
  • Or Certificate in Computing (Level 4) 
  • Or New Zealand Certificate in Information Technology Essentials (Level 4)
  • Or equivalent knowledge, skills and experiences
20+

If you’re 20 years or over, you may qualify for special admission on this programme. Contact us if you don’t meet the entry criteria as provided on the Under 20 information.

International students
  • NCEA Level 2 or 3, including Level 1 Literacy and Numeracy
  • Or Certificate in Computing (Level 4) 
  • Or New Zealand Certificate in Information Technology Essentials (Level 4)
  • Or equivalent knowledge, skills and experience

Minimum IELTS (Academic) score of 5.5 with no band score lower than 5.5.

 

Further study options

You can credit transfer towards the Bachelor of Information Technology

 

Hear from our graduates

 

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