COVID-19 FAQs

Please stay at home if you’re unwell and let your tutor know.

If you have a fever, cough, cold, shortness of breath, or other COVID-19 symptoms, call Healthline on 0800 358 5453 or your local medical centre for advice.

It’s free to call Healthline. The service is available 24 hours a day, 7 days a week, with interpreters on hand to help with translation. Please call first before visiting a medical clinic or doctor.

Using face masks remains an important way to prevent the spread of respiratory illnesses. While on our campuses, this is optional, but please respect those who choose to keep wearing a face mask as a form of protection.

Please download onto your smartphone the MyDayWandW App from the App Store or Play Store or even access this online.

Communications are also posted onto Moodle.

Log in to Moodle.

Go to your profile (top right-hand corner) and look at what email address is in your user details.

Update this to your Office 365 student email address (if you are unsure what this is please email LSS@wandw.ac.nz).

Contact our helpdesk (0800 141 121 or lss@wandw.ac.nz). We can help with most issues.

Whitireia and WelTec have a limited stock of loaner laptops available for students to use. These are assigned on a first come first served basis, once your School has approved your application.

To be eligible for a loaner laptop you must be a domestic student, fully enrolled, and currently engaged in study. Apply online or contact 0800 141 121 or lss@wandw.ac.nz for more information.

You must self-isolate at home and advise your tutor.

Advice from the Government can change. Stay up-to-date with the latest official advice and information by reading the Government’s COVID-19 website.

Symptoms reported for people with coronavirus (COVID-19) include mild to severe respiratory illness, similar to influenza.

This includes fever and respiratory symptoms such as cough, shortness of breath, and difficulty breathing.

Read the advice from the Ministry of Health.

We provide student support and assistance through our Learner Support Services. You can contact us by emailing lss@wandw.ac.nz or phone 0800 141 121.

There’s a range of Government support available, including:

• Counselling support by telephone: Vitae Counselling on 0508 664 981 or Piki Counselling
• For Covid-19 concerns contact the Covid-19 Healthline on 0800 358 5453
• Mental health & wellbeing resources: Mental Health Foundation

Support for international students:   

• For general enquiries contact international.support@wandw.ac.nz or phone +64 4 920 2505
• For urgent matters phone +64 2 726 51343 (available 24 hours, seven days a week).
• To renew your student visa contact support@wandw.ac.nz or call +64 4 920 2505.
• For queries about your study in New Zealand, contact Immigration New Zealand on 0508 225 288 (within NZ) or +64 9 952 169 (outside NZ). Or visit the Immigration New Zealand website.

• For health advice, refer to the Ministry of Health’s website
• For information about COVID-19, including what support is available, health advice, and travel restrictions visit here